Question 1

Serena is concerned about an unacceptable level of job dissatisfaction among a number of work teams in her organization.She has determined that the primary cause of the dissatisfaction is the uncertainty that exists among employees regarding what is expected of them.Based on this limited information,the most appropriate intervention would be

Accepted Answer

A)   factor comparison.
B)   role analysis technique.
C)   job rotation.
D)   role carve-out.
E)   progressive discipline.F) A) and B)
G) B) and E)

Question 2

What is job satisfaction? Describe the components of job satisfaction.

Accepted Answer

The driving force behind job withdrawal ...

Question 3

The two primary sets of people in an organization who most affect job satisfaction are co-workers and supervisors.

Accepted Answer

A) True 
 B)False

Question 4

Carol is a single mother who works full-time and attends to the needs of her two young children.Carol has opted to work from home for a short period after one of her children suffered a fractured arm while playing soccer.Even though she works from home,she often feels a lot of pressure in balancing her work and looking after her children.Which of the following is being experienced by Carol?

Accepted Answer

A)   role ambiguity
B)   role carve-out
C)   role conflict
D)   role overload
E)   role underloadF) B) and D)
G) D) and E)

Question 5

Bella,an employee at Lavender Holdings,was suspended for two weeks for drug use.Six months later,she was fired from the job because her productivity did not show any improvement even after undergoing treatment for drug use.Which of the following is the form of discharge experienced by Bella?

Accepted Answer

A)   involuntary turnover
B)   voluntary turnover
C)   downsizing
D)   early retirement
E)   open-door policyF) C) and D)
G) A) and D)

Question 6

Job satisfaction is always based on an objective and complete measurement of the situation and not on perception.

Accepted Answer

A) True 
 B)False

Question 7

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Accepted Answer

A)   Negative affectivity
B)   Outplacement
C)   Expatriation
D)   Systemic discrimination
E)   Cognitive dissonanceF) All of the above
G) A) and C)

Question 8

Which of the following situations is an example of involuntary turnover?

Accepted Answer

A)   Jia,an employee at DotPrint,is suspended for a week because of workplace violence.
B)   Natasha,a supervisor at JBX Inc. ,decides to leave her job because she is moving to another country.
C)   Hector,a manager at EuroCare Co. ,resigns from his job because he has a better job offer from another company.
D)   Ming,an employee at FantaFurnish Corp. ,wants to leave her job to pursue a college degree.
E)   Gizela,an employee at Future Tech Inc. ,is fired because of theft.F) A) and C)
G) A) and B)

Question 9

Which of the following is an option of an employee assistance program (EAP) in which a patient uses video conferencing equipment to participate in online meetings with a therapist?

Accepted Answer

A)   headhunting
B)   videohealth
C)   alternative dispute resolution
D)   outplacement counseling
E)   telepsychiatryF) A) and E)
G) B) and C)

Question 10

Peer review is an example of _____.

Accepted Answer

A)   alternative dispute resolution
B)   an employee assistance program
C)   outplacement counseling
D)   fair representation
E)   an employee carve-outF) B) and C)
G) D) and E)

Question 11

The positive or negative bottom-line views that people have of themselves are known as

Accepted Answer

A)   negative affectivities.
B)   factor comparisons.
C)   core self-evaluations.
D)   fair representations.
E)   behavioral models.F) B) and D)
G) A) and E)

Question 12

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

Accepted Answer

A) True 
 B)False

Question 13

Devon was recently told by senior management that they expected him to exercise more authority and leadership with his work group.Just two days prior to that,his team told him that while they appreciated the initiative he demonstrated,they expected him to be less authoritative and more democratic in the future.The term that best describes what Devon is experiencing is

Accepted Answer

A)   role carve-out.
B)   role distance.
C)   role conflict.
D)   role underload.
E)   role autonomy.F) A) and B)
G) A) and C)

Question 14

As a predictor of job dissatisfaction,nothing exceeds

Accepted Answer

A)   the nature of the task itself.
B)   the geographical location of the firm.
C)   negative affectivity.
D)   relationships with co-workers.
E)   negative self-evaluations.F) B) and D)
G) None of the above

Question 15

When employees cannot work with management to make changes,they may engage in _____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Accepted Answer

A)   scapegoating
B)   progressive discipline
C)   benchmarking
D)   media manipulation
E)   whistle-blowingF) A) and C)
G) B) and C)

Question 16

Explanation of decision,respectful treatment,consideration,and empathy are features of _____.

Accepted Answer

A)   retributive justice
B)   interactional justice
C)   distributive justice
D)   benchmarking
E)   outcome fairnessF) A) and B)
G) C) and E)

Question 17

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

Accepted Answer

A)   Mock interviews
B)   Job Descriptive Indices
C)   Pay satisfaction questionnaires
D)   Exit interviews
E)   Summary dismissalsF) A) and E)
G) A) and C)

Question 18

Maria is the supervisor of the recruiting department at Innovex Inc.She is currently in charge of filling a few high-demand positions at Innovex and is planning to poach talent from rival companies,luring their employees with job benefits.Hassan,the HR head of Innovex,however,argues that Maria's plan will not work.Which of the following is most likely to strengthen Hassan's argument?

Accepted Answer

A)   the candidates have very low self-worth
B)   Maria assures the candidates that they will receive a company car
C)   Innovex Inc.offers the candidates more vacation time than their current employer
D)   Innovex Inc.offers the candidates better health insurance than their current employer
E)   the candidates are looking for higher pay,not better benefitsF) A) and C)
G) B) and D)

Question 19

The top management at Zion Manufacturers decides to search its employees on the job.However,Raul,Zion's HR manager,believes that it could generate privacy issues.Which of the following would strengthen Raul's belief and maximize the likelihood of a lawsuit?

Accepted Answer

A)   if the search is done after asking for the employees' consent
B)   if the search policy is publicized and applied and carried out consistently
C)   if the search includes random legal and permissible searches of desks,lockers,and toolboxes
D)   if the search is a random check,and it is clarified that no one has been accused of misdeeds
E)   if the search involves communications,such as e-mails,that are searched without probable causeF) C) and D)
G) A) and B)

Question 20

Vincent has just been discharged from his job after the company he was working for started downsizing.Confused about his state of joblessness,Vincent threatens to sue the company for reparations.Which of the following programs can help the company avoid such situations from exiting employees?

Accepted Answer

A)   outplacement counseling
B)   employee assistance program
C)   benchmarking
D)   progressive disciplining program
E)   expatriationF) B) and E)
G) A) and E)

Exam 11: Separating and Retaining Employees

What is job satisfaction? Describe the components of job satisfaction.

Correct Answer
verified
The driving force behind job withdrawal ...
View Answer

Correct Answer
verified

Correct Answer
verified

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Correct Answer
verified

Bella,an employee at Lavender Holdings,was suspended for two weeks for drug use.Six months later,she was fired from the job because her productivity did not show any improvement even after undergoing treatment for drug use.Which of the following is the form of discharge experienced by Bella?

Correct Answer
verified

Correct Answer
verified

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

Correct Answer
verified

Which of the following situations is an example of involuntary turnover?

Correct Answer
verified

Vincent has just been discharged from his job after the company he was working for started downsizing.Confused about his state of joblessness,Vincent threatens to sue the company for reparations.Which of the following programs can help the company avoid such situations from exiting employees?

Correct Answer
verified

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

Correct Answer
verified

The two primary sets of people in an organization who most affect job satisfaction are co-workers and supervisors.

Correct Answer
verified

Correct Answer
verified

Explanation of decision,respectful treatment,consideration,and empathy are features of _____.

Correct Answer
verified

The positive or negative bottom-line views that people have of themselves are known as

Correct Answer
verified

The top management at Zion Manufacturers decides to search its employees on the job.However,Raul,Zion's HR manager,believes that it could generate privacy issues.Which of the following would strengthen Raul's belief and maximize the likelihood of a lawsuit?

Correct Answer
verified

Peer review is an example of _____.

Correct Answer
verified

As a predictor of job dissatisfaction,nothing exceeds

Correct Answer
verified

Which of the following is an option of an employee assistance program (EAP) in which a patient uses video conferencing equipment to participate in online meetings with a therapist?

Correct Answer
verified

When employees cannot work with management to make changes,they may engage in _____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Correct Answer
verified

Job satisfaction is always based on an objective and complete measurement of the situation and not on perception.

Correct Answer
verified

Exam 11: Separating and Retaining Employees

What is job satisfaction? Describe the components of job satisfaction.

Correct AnswerverifiedThe driving force behind job withdrawal ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Correct AnswerverifiedShow Answer

Bella,an employee at Lavender Holdings,was suspended for two weeks for drug use.Six months later,she was fired from the job because her productivity did not show any improvement even after undergoing treatment for drug use.Which of the following is the form of discharge experienced by Bella?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

Correct AnswerverifiedShow Answer

Which of the following situations is an example of involuntary turnover?

Correct AnswerverifiedShow Answer

Vincent has just been discharged from his job after the company he was working for started downsizing.Confused about his state of joblessness,Vincent threatens to sue the company for reparations.Which of the following programs can help the company avoid such situations from exiting employees?

Correct AnswerverifiedShow Answer

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

Correct AnswerverifiedShow Answer

The two primary sets of people in an organization who most affect job satisfaction are co-workers and supervisors.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Explanation of decision,respectful treatment,consideration,and empathy are features of _____.

Correct AnswerverifiedShow Answer

The positive or negative bottom-line views that people have of themselves are known as

Correct AnswerverifiedShow Answer

The top management at Zion Manufacturers decides to search its employees on the job.However,Raul,Zion's HR manager,believes that it could generate privacy issues.Which of the following would strengthen Raul's belief and maximize the likelihood of a lawsuit?

Correct AnswerverifiedShow Answer

Peer review is an example of _____.

Correct AnswerverifiedShow Answer

As a predictor of job dissatisfaction,nothing exceeds

Correct AnswerverifiedShow Answer

Which of the following is an option of an employee assistance program (EAP) in which a patient uses video conferencing equipment to participate in online meetings with a therapist?

Correct AnswerverifiedShow Answer

When employees cannot work with management to make changes,they may engage in _____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Correct AnswerverifiedShow Answer

Job satisfaction is always based on an objective and complete measurement of the situation and not on perception.

Correct AnswerverifiedShow Answer

Correct Answer
verified
The driving force behind job withdrawal ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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