Question 1

Measures of employees' performance should take the effects of situational constraints into account.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

A)   Promptness in handling claims
B)   Average unemployment compensation payment
C)   Per capita (average)  merit increases
D)   Benefit cost per payroll dollar
E)   Percentage of sick leave to total payF) A) and D)
G) A) and E)

Question 3

Which one of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)   e-HRM
B)   Transaction processing
C)   Automation
D)   Expert systems
E)   Decision support systemsF) C) and D)
G) A) and E)

Question 4

Which of the following is true of high-performance work systems?

Accepted Answer

A)   Creating a high-performance work system is akin to traditional management practices.
B)   To function as a high-performance work system, people, technology, and organizational structure must be completely independent of one another.
C)   To develop a a high-performance work system, organizations need to determine what kinds of people fit their needs, and then locate, train, and motivate those special people.
D)   A high-performance work system rarely includes reward systems.
E)   Integrated high-performance work practices usually have little impact on productivity and long-term financial performance.F) A) and B)
G) D) and E)

Question 5

Which of the following refers to an HRM function?

Accepted Answer

A)   production
B)   appraisal
C)   export
D)   import
E)   copyright protectionF) A) and C)
G) A) and D)

Question 6

To create a learning organization,one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Accepted Answer

A) True 
 B)False

Question 7

One of the most popular ways to empower employees is to:

Accepted Answer

A)   narrow the scope of jobs.
B)   design work so that it is performed by teams.
C)   adopt a centralized decision making approach.
D)   pay bonuses to all employees regardless of contribution.
E)   provide them with simple, repetitive jobs.F) A) and D)
G) B) and C)

Question 8

Job design aimed at empowerment:

Accepted Answer

A)   is complex.
B)   limits flexibility.
C)   includes access to resources.
D)   increases employee turnover.
E)   includes a rigid pay structure.F) A) and B)
G) C) and D)

Question 9

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

Accepted Answer

A high-performance work system is the ri...

Question 10

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Accepted Answer

A)   Decision support system
B)   Transactional processing system
C)   HR dashboard
D)   Expert system
E)   IntranetF) A) and D)
G) D) and E)

Question 11

Performance measures should not include ethical standards.

Accepted Answer

A) True 
 B)False

Question 12

A learning organization:

Accepted Answer

A)   actively resists organizational change.
B)   considers organizational learning a barrier to the dissemination of corporate culture.
C)   supports lifelong learning by enabling all employees to continually acquire and share knowledge.
D)   places a relatively low importance on innovation.
E)   considers training a superfluous corporate ritual.F) A) and E)
G) C) and D)

Question 13

Which of the following is true of e-HRM?

Accepted Answer

A)   Most administrative and information-gathering HRM activities can be part of e-HRM.
B)   E-HRM is less economical than traditional HR systems.
C)   E-HRM has adversely affected employee manageability.
D)   The number of organizations actively engaged in e-HRM is steadily decreasing.
E)   A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it.F) None of the above
G) A) and C)

Question 14

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Accepted Answer

A)   Job structure
B)   Organizational structure
C)   Value chain
D)   Corporate design
E)   Relationship managementF) A) and C)
G) C) and D)

Question 16

In a high-performance work system,task design makes jobs:

Accepted Answer

A)   narrow in scope.
B)   high in task significance but low in autonomy.
C)   highly specialized.
D)   efficient while encouraging high quality.
E)   simple and more repetitive.F) B) and C)
G) A) and E)

Question 17

High-performance organizations do not need selection methods that identify more than technical skills.

Accepted Answer

A) True 
 B)False

Question 18

Ethical behavior is a necessary condition of high performance because:

Accepted Answer

A)   It fosters competitiveness.
B)   It empowers first-line managers and supervisors.
C)   It helps eliminate organizational anarchy.
D)   it contributes to good long-term relationships with employees, customers, and the public.
E)   it encourages people to be highly innovative.F) A) and E)
G) A) and D)

Question 19

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Accepted Answer

A)   Anticipation of personnel needs
B)   Average years of experience/education of hires per job family
C)   Average days taken to fill open requisitions
D)   Ratio of acceptances to offers made
E)   Ratio of minority/women applicants to representation in local labor marketF) C) and D)
G) A) and B)

Question 20

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   Competitiveness in the local labor market
B)   Ratio of average salary offers to average salary in community
C)   Relationship between pay and performance
D)   Employee satisfaction with pay
E)   Fairness of existing job evaluation system in assigning grades and salariesF) A) and C)
G) A) and B)

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

Job design aimed at empowerment:

Correct AnswerverifiedShow Answer

In a high-performance work system,task design makes jobs:

Correct AnswerverifiedShow Answer

Which of the following refers to an HRM function?

Correct AnswerverifiedShow Answer

Performance measures should not include ethical standards.

Correct AnswerverifiedShow Answer

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Correct AnswerverifiedShow Answer

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Correct AnswerverifiedShow Answer

Measures of employees' performance should take the effects of situational constraints into account.

Correct AnswerverifiedShow Answer

A learning organization:

Correct AnswerverifiedShow Answer

One of the most popular ways to empower employees is to:

Correct AnswerverifiedShow Answer

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Correct AnswerverifiedShow Answer

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Correct AnswerverifiedShow Answer

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Which of the following is true of e-HRM?

Correct AnswerverifiedShow Answer

Ethical behavior is a necessary condition of high performance because:

Correct AnswerverifiedShow Answer

High-performance organizations do not need selection methods that identify more than technical skills.

Correct AnswerverifiedShow Answer

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

Correct AnswerverifiedA high-performance work system is the ri...View AnswerShow Answer

To create a learning organization,one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Correct AnswerverifiedShow Answer

Which of the following is true of high-performance work systems?

Correct AnswerverifiedShow Answer

Which one of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Correct AnswerverifiedShow Answer

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A high-performance work system is the ri...
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